Digital Experience

Whether online advice, training or interactive workshops – connect your customers online with product experts and create an unforgettable digital customer experience.

Our solution DNA

Challenge

It’s hard to keep track of the multitude of digital technologies and platforms while meeting the new, digital needs of your customers. From the selection of the right video platform to the management of the booking data to a coherent visualization of your brand in a digital setting: For many companies, this appears like a puzzle with 1,000 pieces, in which a target image or a template is missing. A unified digital solution will help you put this puzzle together.

Solution

The difference between presence and presence? Charisma. Our tool helps you to better understand the needs of your digital customers and to enable an authentic exchange online. We work closely with you to design a coherent customer journey from creating a landing page to an automated booking and reporting process. Combine your brand vision with our know-how and offer digital added value with your product or service.

Our range of services

Booking and landing page

We design a clear booking process from the customer’s point of view and set up a landing page according to your CI. The booking data of your customers are seamlessly transferred to your tool and processed.

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Appointment coordination

With our booking management you can manage all incoming bookings at a glance, quickly and easily reassign appointments if necessary or collect valuable customer feedback using predefined visit reports.
 

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Availability planning

Long planning meetings with your team of experts are no longer necessary – our digital solution includes an integrated availability planner that your online trainers can use to plan their resources independently.

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Choice of video platform

We link your online appointment with the video platform of your choice and enable your digital experts and customers seamless transitions within the process. Whether zoom, teams & Co. – we support you in the selection.

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Invitation management

Use our invitation function to invite product experts or trainers to unoccupied appointments or start an application process to recruit new freelancers for your project. Manage incoming applications, create digital sedcards and expand your team.

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Follow-up

Create and edit visit report fields at any time and stay flexible in your data analysis. The reports are available in a variety of output formats or graphically as charts. Our reports can be managed, reviewed and downloaded on all types of devices. 

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Focus on Digital Experience

Dashboard

 

Your dashboard can be freely designed according to your wishes and project requirements. Keep track of your business key figures using report charts and previously defined parameters.

Landingpage

Your landing page is your digital business card. Therefore, it should be as unique as your product and offer a seamless brand experience for your customers. Together we create a meaningful booking process for your customers and highlight your brand and products.

Availability planning

 

Record and manage the availability of your team transparently. The product experts can manage their availabilities independently or you can plan all project availabilities from a single source. In both cases, available slots are immediately displayed on the landing page, which enables quick booking processes.

Which package is right for you?

These features are always included

Personal dashboard

Design your dashboard individually according to your project needs

Profile area

Whether very personal or general: Design your profile as you wish

News feed

New project announcements? With our news feed you always stay up-to-date

Reporting center

Set up your report center based on your KPIs & make your data transparent

xC chat

Use our internal xCoordinator chat and stay in touch with your team

Video tutorials

Discover new features or processes with our video tutorials

Possible product combinations or add-ons

Service package - data protection

Add our end-to-end data protection service – both in the front and in the back end.

Service package - multilingualism

Would you like to offer your service internationally? Add our multilingual service package and connect with customers worldwide.

Service package - setting up and adapting the interface

Every interface can be connected to our system on request. Regardless of whether it is a direct link to your webshop or your customer database, we can make this possible.

xCoordinator package solutions

Would you like to add further product solutions to your digital experience? We are happy to help you put together the perfect combination