Digital Experience
Whether online advice, training or interactive workshops – connect your customers online with product experts and create an unforgettable digital customer experience.
Our solution DNA
Challenge
It’s hard to keep track of the multitude of digital technologies and platforms while meeting the new, digital needs of your customers. From the selection of the right video platform to the management of the booking data to a coherent visualization of your brand in a digital setting: For many companies, this appears like a puzzle with 1,000 pieces, in which a target image or a template is missing. A unified digital solution will help you put this puzzle together.
Solution
The difference between presence and presence? Charisma. Our tool helps you to better understand the needs of your digital customers and to enable an authentic exchange online. We work closely with you to design a coherent customer journey from creating a landing page to an automated booking and reporting process. Combine your brand vision with our know-how and offer digital added value with your product or service.
Our range of services
Booking and landing page
We design a clear booking process from the customer’s point of view and set up a landing page according to your CI. The booking data of your customers are seamlessly transferred to your tool and processed.
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Appointment coordination
With our booking management you can manage all incoming bookings at a glance, quickly and easily reassign appointments if necessary or collect valuable customer feedback using predefined visit reports.
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Availability planning
Long planning meetings with your team of experts are no longer necessary – our digital solution includes an integrated availability planner that your online trainers can use to plan their resources independently.
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Choice of video platform
We link your online appointment with the video platform of your choice and enable your digital experts and customers seamless transitions within the process. Whether zoom, teams & Co. – we support you in the selection.
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Invitation management
Use our invitation function to invite product experts or trainers to unoccupied appointments or start an application process to recruit new freelancers for your project. Manage incoming applications, create digital sedcards and expand your team.
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Follow-up
Create and edit visit report fields at any time and stay flexible in your data analysis. The reports are available in a variety of output formats or graphically as charts. Our reports can be managed, reviewed and downloaded on all types of devices.
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Focus on Digital Experience
Dashboard
Your dashboard can be freely designed according to your wishes and project requirements. Keep track of your business key figures using report charts and previously defined parameters.
Landingpage
Your landing page is your digital business card. Therefore, it should be as unique as your product and offer a seamless brand experience for your customers. Together we create a meaningful booking process for your customers and highlight your brand and products.
Availability planning
Record and manage the availability of your team transparently. The product experts can manage their availabilities independently or you can plan all project availabilities from a single source. In both cases, available slots are immediately displayed on the landing page, which enables quick booking processes.
Which package is right for you?
Essential
Set-up costs of 1,500€- monthly cancellations possible
- Landing and booking page
- Availability calendar
- Order management
- Report center
- Video platform interface
- unlimited user access
Professional
Set-up costs of 1,500€- quarterly cancellations possible
- Essential features incl.
- Individual tool branding
- Accounting management
- Invitation management
- Document center
- Equipment rental
These features are always included
Personal dashboard
Design your dashboard individually according to your project needs
Profile area
Whether very personal or general: Design your profile as you wish
News feed
New project announcements? With our news feed you always stay up-to-date
Reporting center
Set up your report center based on your KPIs & make your data transparent
xC chat
Use our internal xCoordinator chat and stay in touch with your team
Video tutorials
Discover new features or processes with our video tutorials
Possible product combinations or add-ons
Service package - data protection
Add our end-to-end data protection service – both in the front and in the back end.
Service package - multilingualism
Would you like to offer your service internationally? Add our multilingual service package and connect with customers worldwide.
Service package - setting up and adapting the interface
Every interface can be connected to our system on request. Regardless of whether it is a direct link to your webshop or your customer database, we can make this possible.
xCoordinator package solutions
Would you like to add further product solutions to your digital experience? We are happy to help you put together the perfect combination
